Terms & Conditions

These Terms of Service apply to your use of the ORÉA website and the purchase of products from ORÉA ("we", "us", "our"). By accessing this website or placing an order, you agree to be bound by these Terms and our related policies, including our Privacy Policy and Returns & Exchanges Policy. If you do not agree with these Terms, you should not use this website.

You may use this website for lawful purposes only and must not misuse the website, attempt unauthorised access, interfere with its operation, or use it in breach of any applicable law.

We make reasonable efforts to ensure that product descriptions, images, availability, and pricing are accurate. However, product appearance may vary depending on your device and screen settings, and all information is subject to change without notice.

When you place an order, you are making an offer to purchase. An order is not accepted until payment is received and we confirm acceptance. We reserve the right to decline or cancel an order at our discretion, including in the event of pricing or product errors. If an order is cancelled, any payment received will be refunded. Payments are processed securely via Shopify and its payment service providers.

Delivery timeframes are estimates only and not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our reasonable control. Risk in the goods passes to you once the order is delivered to the address provided at checkout.

Returns, refunds, and exchanges are governed by our Returns & Exchanges Policy, which forms part of these Terms. Nothing in these Terms limits or excludes any rights you may have under the Consumer Guarantees Act 1993 (New Zealand).

All content on this website, including text, images, designs, logos, and graphics, is owned by ORÉA or its licensors and is protected by intellectual property laws. You may not copy, reproduce, modify, distribute, or otherwise use any content without our prior written consent.

This website may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of third parties, and use of third-party services is at your own risk.

To the extent permitted by law, ORÉA is not liable for any indirect or consequential loss arising from your use of this website or the purchase of products. Nothing in these Terms excludes or limits liability where it cannot be excluded under New Zealand law.

Your personal information is handled in accordance with our Privacy Policy.

We may update these Terms from time to time. The current version will always be available on this website, and continued use of the website constitutes acceptance of any updated Terms.

These Terms are governed by and construed in accordance with the laws of New Zealand, and the courts of New Zealand have exclusive jurisdiction.

If you have any questions about these Terms, please contact ORÉA at hello@orea.co.nz.